SWALKIES' POLICY

It is our mission at Swalkies to help you to develop a beautifully behaved dog. We will make sure you receive plenty of practical guidance and ongoing support to help you and your dog to achieve your goals. We aim to make sure all training and consults are fun and effective. This next bit does however, need to be a bit formal - but we hope you understand the need for some written policies in the interest of your safety and to lay out everyone's responsibilities:

    1    We use only kind and positive methods which are extremely modern and science-based in terms of their effectiveness. Harsh handling is absolutely not permitted. We have a complete ban on choke chains and other coercive or punitive techniques, in accordance with the APDT Code of Practice.

    2    When appropriate, we will often take training sessions outdoors into local parks. Of course, puppies and dogs might need the loo and so owners are expected to clean up after their dogs when out and about. All dogs must be kept under control and on a lead in public areas, (off lead only where specifically requested by your trainer.) We are here to help but it is important to note that you are responsible for the conduct of your dog at all times.

    3    Unfortunately refunds cannot be given after your training programme has started, except in exceptional circumstances - as decided by Swalkies.

    4     Swalkies will make every effort to ensure that you and your dog are kept safe whilst training with us. Nevertheless Swalkies cannot be held liable for any loss or damage of your property; or indeed the loss, injury or death of your dog whilst training. 

    5    Children are welcome and encouraged to attend the training sessions - indeed they are often the best handlers! However, for the sake of safety and consistency in training, young people under the age of 16 MUST be with an adult at all times. Children who make a lot of noise or run around can teach dogs to chase children! Parents might wish to sit down with their children before their training session to explain how important it is for them to listen and be involved.

    6    Please let us know if your dog is not in a fit state to train due to illness, injury or any other reason. All dogs should be wormed and fully protected by vaccination as advised by their vet.

    7    Payment is kindly requested on receipt of your invoice and must be received by Swalkies before your first session. Payment can be made via bank transfer.

    8    Cancellation Policy: Swalkies understands that sometimes life gets in the way and your plans can change at short notice, as such we will try to be as flexible and understanding of cancellations as possible. Cancellations within 48 hours will unfortunately incur a 50% charge, cancellations within 24 hours will be charged at the full rate.